Our Policies
Ensuring the Best Experience
Welcome to THE TRAVELING WAXER!
We go out of our way to ensure every client has the best experience possible—from the moment you arrive to the moment you leave. Please take a few minutes to review our policies so you understand how we operate. If you have any questions, reach out via email and we’ll be happy to help.
ARRIVALS
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Please arrive at your scheduled appointment time, not early. This helps us stay on schedule for all clients.
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Upon arrival, use the buzzer: press 110 then the silver bell button. Do NOT press # before the numbers.
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Even if someone lets you in, please use the buzzer. Do not knock on the door. This ensures privacy for everyone—nobody wants to open the door while someone is in a service!
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If you arrive early or late, still use the buzzer. This allows us to communicate whether you should wait or come back. Do not just come in and sit.
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Restrooms: Please use them before your appointment. They are located at the end of each hall.
CANCELLATIONS / RESCHEDULING / NO-SHOWS
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Reschedule or cancel online at least 6 hours before your appointment to avoid a fee.
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Late cancellations (less than 6 hours) incur a 25% fee of your service.
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No-shows will be charged 50% of the service cost. For memberships, the session will still be redeemed.
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If your service has started, you may still cancel, with a 25% late cancellation fee instead of 50%.
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You manage your appointments. All booking, rescheduling, and cancellations are handled through the online system. Email requests for changes are not accepted.
PAYMENT
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We prefer credit cards over cash. Credit cards must be added in the booking system.
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Having a card on file ensures a smooth checkout, preventing delays for appointments following yours.
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Cash is accepted but we do not keep change, so it’s best to use a card.
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All bookings are online only.